NETIQUETTE (A WORD MADE UP OF NET AND ETIQUETTE) IS A CHARTER THAT DEFINES THE RULES OF CONDUCT AND POLITENESS GOVERNING THE BEHAVIOUR OF INTERNET USERS ON A GIVEN DIGITAL PLATFORM OR PLATFORMS.

This netiquette policy aims to define the rules surrounding the use of the various digital platforms of Martyrs' Shrine, including, but not limited to, its websites and social media pages.

WELCOME TO OUR DIGITAL SPACES
We are pleased to welcome you to our digital platforms and value the opportunity they present to open a space for discussion about our institutions and the services they offer. To ensure that our digital platforms remain a harmonious place, we would like to thank you for following these few basic rules when using them.

RULES OF COURTESY AND MODERATION
We encourage constructive exchanges, discussions and comments made with respect and courtesy. The moderation of our digital spaces is performed a posteriori, generally according to office hours, from Monday to Friday, excluding holidays. We reserve the right to delete any publication that does not respect the present netiquette or whose message:
- is rude;
- is disrespectful, discriminatory, defamatory, or hateful;
- is advertising or promotional;
- is published in a repetitive manner;
- is irrelevant;
- represents a personal attack or is insulting, harassing, intimidating, or threatening;
- contains confidential information such as personal information.

The user also agrees to respect the terms of use of social networks where Martyrs' Shrine has an official space, including but not limited to Facebook, Youtube, Twitter, Instagram and LinkedIn.

USE OF LANGUAGE
For everyone's convenience, we invite users to express themselves in French or English, languages in which Martyrs' Shrine also responds to messages. Messages must respect traditional case and must not be written in capital letters or use excessive capitalization, which on the Internet is equivalent to shouted language. Abbreviated SMS-type language is to be avoided and any publication written in illegible or difficult to understand language will be ignored or deleted.

ORIGIN OF THE CONTENTS, RESPECT FOR INTELLECTUAL PROPERTY AND LIABILITY
Martyrs' Shrine is committed to respecting the intellectual property of contents. Likewise, Internet users who publish content on its platforms (or identify it in contents) must ensure that they respect intellectual property rights.

As with the content you upload on our platforms, you must at all times hold the full rights to any comment and text you publish on the platforms of Martyrs' Shrine.

Hyperlinks are permitted unless they violate this Netiquette, are irrelevant or are for advertising or promotional purposes.

You may not imply or suggest that Martyrs' Shrine, its management or employees approve, share or endorse your comment, unless expressly authorized to do so. Martyrs' Shrine and its institutions are not responsible for comments or content posted by users and disclaim any liability that may arise from them. Your contribution is under your full, total and complete responsibility.

DISSEMINATION OF CONTENT
By publishing content on an account of Martyrs' Shrine or by identifying it in a content, Internet users grant Martyrs' Shrine free and unlimited permission and right to use and distribute their content for any useful purpose. It is therefore likely to be published on all the platforms of Martyrs' Shrine, among others. However, Martyrs' Shrine cannot guarantee that your comment or content will be published in its entirety. It is possible that your comment be edited for length or clarity. By writing on a social media and/or digital platform dedicated to discussion, Internet users understand that their comments are published on the web for an indefinite period of time and are indexed by Internet search engines. Martyrs' Shrine is under no obligation to remove your comment or content from its platforms, even if you request it. We therefore advise you to think carefully about the consequences of publishing your comment or content.

PROTECTION OF PERSONAL INFORMATION
We are committed to respecting the right to privacy. Consequently, we cannot deal with a particular case on social media.

If you wish to post photos or videos on our platforms, you must first obtain the consent of the people who appear in them.

We encourage you to protect your personal information and that of others by being cautious and reserved so as not to reveal sensitive or personal information if you wish to discuss your experiences.

REPORTING ABUSE
Internet users may report illicit content or behaviour found on one of the digital spaces of Martyrs' Shrine by writing to:
info@martyrs-shrine.com

Users who contravene these guidelines may be banned from the digital spaces of Martyrs' Shrine.

Martyrs' Shrine reserves the right to modify its Netiquette rules at any time without prior notice. In the event of a discrepancy between the French and English versions of these rules, the English version shall prevail. Please note that the various platforms of Martyrs' Shrine are not powered and monitored in real time. There may therefore be a delay before receiving a response.

Thank you for your collaboration and understanding. Happy surfing!

AGREEMENT BETWEEN USER AND THE MARTYRS' SHRINE
The Martyrs' Shrine website is comprised of various web pages operated by the Martyrs' Shrine. The Martyrs' Shrine website is offered to you conditionally upon your acceptance without modification of the terms, conditions, and notices contained herein. Your use of the Martyrs' Shrine website constitutes your agreement to all such terms, conditions, and notices.

MODIFICATION OF THESE TERMS OF USE
The Martyrs' Shrine reserves the right to change the terms, conditions, and notices under which the Martyrs' Shrine website is offered.

LINKS TO THIRD PARTY SITES
The Martyrs' Shrine website may contain links to other websites (“Linked Sites”). Linked Sites are external and are not under the control of the Martyrs' Shrine and we are not responsible for the contents of any linked Site, including without limitation any link contained in a Linked Site, or any changes or updates to a Linked Site. The Martyrs' Shrine is not responsible for webcasting or any other form of transmission received from any Linked Site. The Martyrs' Shrine is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by the Martyrs' Shrine of the Linked Site or any association with its operators.

NO UNLAWFUL OR PROHIBITED USE
As a condition of your use of the Martyrs' Shrine website, you warrant to the Martyrs' Shrine that you will not use the Martyrs' Shrine website for any purpose that is unlawful, or that is prohibited by these terms, conditions, and notices. You may not use the Martyrs' Shrine website in any manner which could damage, disable, overburden, or impair the Martyrs' Shrine website or interfere with any other party’s use and enjoyment of the Martyrs' Shrine website. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through the Martyrs' Shrine website.

USE OF COMMUNICATION SERVICES
The Martyrs' Shrine website may contain bulletin board services, chat areas, news groups, forums, communities, personal web pages, calendars, and/or other message or communication facilities designed to enable you to communicate with the public at large or with a group (collectively, “Communication Services”). You agree to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service. By way of example, and not as a limitation, you agree that when using a Communication Service, you will not:
- Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others.
- Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information.
- Upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents.
- Upload files that contain viruses, corrupted files, or any other code, software or programs that may damage the operation of any computer or device.
- Advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages.
- Conduct or forward surveys, contests, pyramid schemes or chain letters.
- Download any file posted by another user of a Communication Service that you know, or reasonably should know, cannot be legally distributed in such manner.
- Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded.
- Restrict or inhibit any other user from using and enjoying the Communication Services.
- Violate any code of conduct or other guidelines which may be applicable for any particular Communication Service.
- Harvest or otherwise collect information about others, including e-mail addresses, without their consent.
- Violate any applicable laws or regulations.

The Martyrs' Shrine has no obligation to monitor the Communication Services. However, the Martyrs' Shrine reserves the right to review materials posted to a Communication Service and to remove any materials in its sole discretion. The Martyrs' Shrine reserves the right to terminate your access to any or all of the Communication Services at any time without notice for any reason whatsoever. The Martyrs' Shrine reserves the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in the Martyrs' Shrine sole discretion.

Always use caution when giving out any personally identifying information about yourself or your children in any Communication Service. The Martyrs' Shrine does not control or endorse the content, messages or information found in any Communication Service and, therefore, the Martyrs' Shrine specifically disclaims any liability with regard to the Communication Services and any actions resulting from your participation in any Communication Service. Managers and hosts are not necessarily authorized Martyrs' Shrine spokespersons, and their views do not necessarily reflect those of the Martyrs' Shrine.

Materials uploaded to a Communication Service may be subject to posted limitations on usage, reproduction and/or dissemination. You are responsible for adhering to such limitations if you download the materials.

MATERIALS PROVIDED TO OR POSTED TO MARTYRS' SHRINE WEBSITE OR SOCIAL MEDIA
The Martyrs' Shrine does not claim ownership of the materials you provide to the Martyrs' Shrine (including feedback and suggestions) or post, upload, input or submit to any Martyrs' Shrine website or its associated services (collectively “Submissions”). However, by posting, uploading, inputting, providing or submitting your Submission you are granting the Martyrs' Shrine, its affiliated organizations and necessary sublicensees perpetual permission to use your Submission in connection with the operation of their activities including, without limitation, the rights to: copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and reformat your Submission; and to publish your name in connection with your Submission.

No compensation will be paid with respect to the use of your Submission, as provided herein. The Martyrs' Shrine is under no obligation to post or use any Submission you may provide and may remove any Submission at any time in the Martyrs' Shrine's sole discretion.

By posting, uploading, inputting, providing or submitting your Submission you warrant and represent that you own or otherwise control all of the rights to your Submission and any part thereof, as described in this section including, without limitation, all the rights necessary for you to provide, post, upload, input or submit the Submissions.

LIABILITY DISCLAIMER
The information, software, products, and services included in or available through the Martyrs' Shrine website may include inaccuracies or typographical errors. Changes are periodically added to the information herein. The Martyrs' Shrine and/or its suppliers may make improvements and/or changes in the Martyrs' Shrine website at any time. Advice received via the Martyrs' Shrine website should not be relied upon for personal, medical, legal or financial decisions and you should consult an appropriate professional for specific advice tailored to your situation.

The Martyrs' Shrine and/or its suppliers make no representations about the suitability, reliability, availability, timeliness, and accuracy of the information, software, products, services and related graphics contained on the Martyrs' Shrine website for any purpose. To the maximum extent permitted by applicable law, all such information, software, products, services and related graphics are provided “as is” without warranty or condition of any kind. The Martyrs' Shrine and/or its suppliers hereby disclaim all warranties and conditions with regard to this information, software, products, services and related graphics, including all implied warranties or conditions of merchantability, fitness for a particular purpose, title and non-infringement.

To the maximum extent permitted by applicable law, in no event shall the Martyrs' Shrine and/or its suppliers be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Martyrs' Shrine website, with the delay or inability to use the Martyrs' Shrine website or related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through the Martyrs' Shrine website, or otherwise arising out of the use of the Martyrs' Shrine website, whether based on contract, tort, negligence, strict liability or otherwise, even if the Martyrs' Shrine or any of its suppliers has been advised of the possibility of damages. If you are dissatisfied with any portion of the Martyrs' Shrine website, or with any of these terms of use, your sole and exclusive remedy is to discontinue using the Martyrs' Shrine website.

TERMINATION/ACCESS RESTRICTION
The Martyrs' Shrine reserves the right, in its sole discretion, to terminate your access to the Martyrs' Shrine website and the related services or any portion thereof at any time, without notice.

GENERAL
This agreement is governed by the laws of Canada and the Province of Ontario and you hereby consent to the exclusive jurisdiction and venue of courts in Simcoe County, Ontario in all disputes arising out of or relating to the use of the Martyrs' Shrine website.

Use of the Martyrs' Shrine website is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph. You agree that no joint venture, partnership, employment, or agency relationship exists between you and the Martyrs' Shrine as a result of this agreement or use of the Martyrs' Shrine website. The Martyrs' Shrine's performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement is in derogation of the Martyrs' Shrine's right to comply with governmental, court and law enforcement requests or requirements relating to your use of the Martyrs' Shrine website or information provided to or gathered by the Martyrs' Shrine with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the agreement shall continue in effect.

Unless otherwise specified herein, this agreement constitutes the entire agreement between the user and the Martyrs' Shrine with respect to the Martyrs' Shrine website and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the user and the Martyrs' Shrine with respect to the Martyrs' Shrine website. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish to the parties that this agreement and all related documents be drawn up in English.

COPYRIGHT AND TRADEMARK NOTICES
All contents of the Martyrs' Shrine website are: ©2020 The Martyrs' Shrine and/or its suppliers. All rights reserved.

NOTICES AND PROCEDURE FOR MAKING CLAIMS OF COPYRIGHT INFRINGEMENT
Pursuant to Copyright Act (R.S.C., 1985, c. C-42) notifications of claimed copyright infringement under Canadian copyright law should be sent to Service Provider’s Designated Agent. All inquiries not relevant to the following procedure will receive no response.

OVERVIEW
The Martyrs' Shrine is committed to protecting the privacy of your personal information. Personal information is collected, used, maintained, and disclosed in compliance with the principles of The Martyrs' Shrine Privacy Policy, the Personal Information Protection and Electronic Documents Act (PIPEDA), and other applicable federal and provincial privacy legislation.

ONLINE DONATIONS
CanadaHelps hosts our online donation services. When you make an online donation we ask for personal information including your name; e-mail and mailing addresses; telephone number; credit card number, type, and expiration date. We use this information only for matters related to your online donation. We will maintain your credit card information only for a period reasonably necessary to ensure payment has been received.

See Canada Helps Privacy Policy for how they also honour the privacy of online transactions.

ONLINE EVENT REGISTRATION
The Martyrs' Shrine website offers links to many different online tools to facilitate event registrations. These include, but are not limited to; CanadaHelps, Google Forms, Microsoft Forms, and SurveyMonkey.

When you register online for an event, we ask for a variety of personal information. We use this information for matters related to your registration and participation in the event, and to follow up about the event. Your credit card information will be maintained only for a period reasonably necessary to ensure payment has been received.

While we try our best to select trustworthy and reputable third-party tools, these services are not controlled or maintained by The Martyrs' Shrine, and we cannot guarantee the privacy or security of any information you provide to these services. We recommend you review the privacy policy for each service before disclosing personal or sensitive information.

E-NEWSLETTERS
We use MailChimp to host and manage our e-newsletter service. When you subscribe to one of our e-newsletters, we ask for your name and a valid e-mail address. This is the minimum amount of information we need to fulfill your subscription request.

All newsletters have an option that allows you to cancel or modify your subscription preferences at any time. "Unsubscribe" requests are fulfilled promptly, and no further communications will be sent to you.

We will not make any personal information about our subscribers available to any third party except as required by law. MailChimp's privacy policy(opens in a new tab) outlines what specific information is gathered on their site and how that information is used.

ONLINE GROUPS, NETWORKS AND BLOGS
The Martyrs' Shrine website offers links to many different online tools to facilitate communication with our members, adherents, volunteers, and interest groups. These range from simple blogs or groups to more sophisticated networks on Facebook, YouTube, and our SharePoint 365 platform.

While we try our best to select trustworthy and reputable third-party tools, these services are not controlled or maintained by The Martyrs' Shrine, and we cannot guarantee the privacy or security of any information you provide to these services. We recommend you review the privacy policy for each service before disclosing personal or sensitive information.

LOG FILES, TRACKING AND COOKIES
The Martyrs' Shrine collects and uses the information contained within an automatically generated log of all traffic on our website. JavaScript, cookies, and other tracking codes are included in all pages on our websites for use with Google Analytics. The information collected includes IP addresses, browser types, device type, pages viewed, city/province/country of the visitor, network used, how often you visit our site, and cookie information. We use this information in an aggregate form to calculate overall site traffic patterns, to analyze user trends, and to administer the website. Individual traffic patterns will not be disclosed to any third party except as required by law.

CHANGES TO THIS PRIVACY STATEMENT
The Martyrs' Shrine may from time to time change this Privacy Statement as new services are added or old ones changed. Please review this statement regularly for updates.

THOU SHALT SMILE FOR THE CAMERA
The Martyrs' Shrine is one Canada's most visually striking buildings, and we encourage you to remember your visit by taking photos. And don’t forget to tag us on social media using @martyrsshrine or #martyrsshrine.

That said, we have a few rules to make sure everyone has an enjoyable visit to the national Shrine and its lush gardens and grounds.

THOU SHALT FOLLOW THE RULES
Please remember that the national Shrine and the surrounding 300 acres of property are private property. Martyrs' Shrine reserves the right, at its sole discretion, to withhold or withdraw permission to photograph or video on its premises, and to restrict the commercial use of photographs taken on Shrine grounds.

Personal photography: If you’re wandering the grounds and snapping photos with your cellphone or personal point-and-shoot, snap away. Just be sure to follow the Do’s and Dont’s of Personal Courtesy. And remember to smile.

Commercial photography: If you’re a professional photographer (i.e., you charge for your services) or if you’re hiring a professional photographer (i.e., you’re paying someone for their services), you’ll need to obtain a photography permit. Keep on reading.

Commercial video: Are you looking to film the Martyrs' Shrine in a professional or commercial video project? Fantastic! Just contact our Communications Office to get started. Video permit fees and applications will apply.

THOU SHALT OBTAIN A PERMIT
Let’s say you want to take your wedding or engagement photos in the Spiritual Gardens. Or maybe you want to get everyone together for a family reunion photo, prom photos or graduation photos. Great! If you’re a professional photographer (i.e., you charge for your services) or if you’re hiring a professional photographer (i.e., you’re paying someone for their services), you’ll need to obtain a photography permit. Here’s how:
- Still Photography: $250/day
- Commercial Photography or Filming/Videos: $500/day

Click here to apply for a video or film permit. Please note that permits are issued based on availability, and you will receive a follow-up email asking for additional information, including your preferred date.

A couple important notes:
A permit will not be issued until the date and time has been cleared with the Shrine calendar. All permits are subject to the discretion of, and approval by, the Martyrs' Shrine's Communications Office.

THOU SHALT NOT USE THE SHRINE AS A COMMERCIAL BACKDROP
The mass-production and sale of merchandise using Martyrs' Shrine images is forbidden. The publication, public distribution or public display of Shrine images in any way that might imply Shrine's endorsement is subject to prior written approval.

Martyrs' Shrine does not typically pay for images, artistic depictions or reproductions that it has not commissioned, but it welcomes new Shrine images and will gladly consider them for editorial use. Please contact our Communications Office for more information.

Sorry, but Martyrs' Shrine is not available as a backdrop for modeling shoots, glamour shots or in any other way that can help you sell your product. If you still have questions, contact our Communications Office.

THOU SHALT READ THE FINE PRINT
Cancellations: At its sole discretion, the Martyrs' Shrine Communications Office reserves the right to cancel any reservation. In such cases, all permit fees for the canceled day will be fully refunded.

Failure to Abide by Terms and Conditions: Cancellation of the filming and denial of future filming privileges may result if the following terms and conditions are not fully adhered to. Purchase of a film or video permit constitutes agreement with these rules and conditions.

Operating Hours: The Shrine grounds are available from 9 a.m. to 6 p.m. Prior approval is required for visitation or photography outside these hours.

Under no circumstances will nudity or indecently/scantily clad persons be permitted on the grounds of the Martyrs' Shrine. Alcoholic beverages are not allowed on the grounds, and observation of the presence of such by a permit holder or photographer will result in cancellation of the shoot without any refund.

Visitors are not allowed to climb on structures, trees, other plantings or walls. The gardens are a living, breathing space and the restrictions are needed to protect the flora and fauna as well as the safety of our visitors. Failure to abide by these rules will result in cancellation of the shoot without any refund, and guests will be escorted off the grounds.

No photographer/photography or videographer/video may expressly or implicitly convey the endorsement of the Martyrs' Shrine. No commercial enterprise may expressly or implicitly convey the endorsement of the Martyrs' Shrine for any product or service.

The following are expressly prohibited at the Martyrs' Shrine, without prior approval: live bands, disc jockeys or amplified music; raffles or gambling; helium-filled balloons or banners.

All photographers and visitors to the Martyrs' Shrine must abide by the direction of Shrine staff. If a tripod is being used, all photographers must remain with their equipment at all times.

Visitors to Martyrs' Shrine may not be prevented from viewing an area being used by a photographer. They may be asked, politely, not to approach during filming, but once the shot has been completed, the visitors may proceed. No public area may be closed to visitor access.

No materials of any kind may be attached to historic structures, plant materials, grounds or facilities. Equipment may not be set up within garden beds without prior approval.

Martyrs' Shrine is not responsible for lost or damaged personal property. Please do not leave valuables in your car.

Parking is allowed only in designated areas, and all roads must be kept open at all times for vehicle traffic. All vehicles and equipment must be kept off the lawn and planted areas.

CONTACT US
Still have questions? Contact us.

Last Updated: December 2020

OFFICIAL AGENT
Martyrs’ Shrine’s management team, herein referred to as the “Martyrs’ Shrine” is the exclusive and official agent for Martyrs’ Shrine with regard to the sales and management of all admission Tickets and Passes including the Season Pass offered at the Martyrs’ Shrine.

NON-TRANSFERABLE & NON-REFUNDABLE
Tickets and Passes and associated features and entitlements are non-refundable, non-transferable, revocable and may not be redeemed for cash, sold, bartered, or exchanged for goods, services or benefits.

SECONDARY PASSHOLDER
Season Passes entitle a Primary Passholder and/or Secondary Passholder (optional) to be listed on the pass. Either party may act as a Passholder and be eligible to redeem the primary benefits of the pass which include admission to Martyrs’ Shrine with select guests and select discounts at the Shrine Shoppes.

(i) The purchase of a Season Pass includes one pass card to be issued to the Primary Passholder. Should a second card be desired for the Secondary Passholder, a fee of $15.00 will apply.

(ii) In order to qualify as a Secondary Passholder, the individual must either reside with the Primary Passholder or be considered a dependent.

SEASON PASS ADMISSION
Each Season Pass admits one person (the “Passholder”) and up to four guests inclusive of the other Passholder listed on the pass card (if applicable) on any and all days for which the pass is to be used. Guests must arrive together with the Passholder and the Pass must be presented at the time of entry.

(i) Admission includes all regular season dates that occur between the first Saturday in May to Thanksgiving Monday.

(ii) Shrine hours, services, products, entertainment, attractions and offerings may be modified or limited in capacity or availability; are subject to change, closure, cancellation and discontinuance without notice due to rehabilitation, refurbishing, capacity, seasonal considerations, weather, low demand, government or other authority guidance or order, pandemic-related restrictions, special events, or any other reason.

(iii) Unless otherwise stated, Passes are not valid for special or premium items or premium activities which are separately priced, or for special events that are not open to the general public.

DISCOUNT BENEFITS
Passholders are eligible for select consumer discounts at the Shrine Shoppes including the Shrine Giftshop-Café and Birch Canoe Resto Grill. Discounts include 10% off all non-premium items as listed on our website www.martyrs-shrine.com/seasonpass

(i) Guests of Passholders are not entitled to these discount benefits independently. The redemption of discounts must be facilitated through a Passholder directly, although they can use a guest’s payment method to claim the discount.

(ii) The Season Pass must be displayed at the time of purchase along with a government-issued ID of the Passholder looking to exercise their discount benefits.

LOST OR FORGOTTEN PASSES
Martyrs’ Shrine is not responsible for lost, stolen or forgotten Passes. Passes may be repurchased for a fee of $15.00 at the Martyrs’ Shrine Visitor Office.

(i) In the event of a Pass replacement, the Passholder will need to provide their government-issued photo ID such as a driver’s license or passport, and

(ii) a printed or electronic copy of the initial order confirmation email.

CANCELLATION
Martyrs’ Shrine shall have the right to cancel any Tickets or Passes or respective entitlements at any time and for any reason and provide an applicable refund. Tickets and Passes are non-refundable unless cancelled by Martyrs’ Shrine. If Martyrs’ Shrine cancels a Ticket or Pass due to misconduct of the holder or their guest, no refund shall be due.

ONLINE PURCHASING
Tickets and Passes that have been purchased online through the Martyrs’ Shrine website may not be delivered immediately, and delivery may take up to 3-5 business days after purchase confirmation. If you have made a purchase online and do not receive them, please visit our admission gate where you must present valid ID and the payment card used to purchase your Ticket or Pass. Martyrs’ Shrine is not responsible for any loss of inconvenience caused by computer or mobile device error, or unauthorized duplication or sale of any online pass. In the event that duplicate Ticket or Passes are presented for admission, Martyrs’ Shrine reserve the right to refuse entry.

SECURITY SCREENING
Prior to entering the premises, all visitors must check-in at the admission gate and display your Ticket or Pass. Martyrs’ Shrine staff will issue a receipt for all people granted access onto the premises.

SEASON PASSES NOT ELIGIBLE FOR BUNDLED RATES
Season Passes are not entitled to discounted admission rates such as those offered through sister site, Sainte-Marie among the Hurons, as Passes are already considered “discounted admission”.

RULE VIOLATION
Martyrs’ Shrine reserves the right to require the Passholder or any or all of their guests to leave the premises if they are:

(i) not properly complying with any health, safety or other requirements of Martyrs’ Shrine,
(ii) using profanity or offensive language towards Martyrs’ Shrine staff or other guests, and/or
(iii) violating any other rules for the premises.

INDEMNIFICATION
By purchasing and/or accepting this Ticket or Pass, the Ticket Holder or Passholder further agrees that they will indemnify and hold harmless Martyrs’ Shrine Staff from any loss, liability, damages or cost of any kind that they may incur as the result any injury to themselves or to any member of their family or for whom they explain the meaning of this agreement, even if it is contended that any such injury was caused by negligence on the part of Martyrs’ Shrine Staff.

ASSUMPTION OF RISK
The Ticket Holder or Passholder acknowledges that there are risks inherent in using Martyrs’ Shrine’s premises and that these risks can cause serious and even fatal injuries. These risks include, but are not limited to: slippery or uneven surfaces; water pools; construction projects; contact or collisions with barriers, walls, or other parts of Martyrs’ Shrine attractions or premises. The Ticket Holder or Passholder further acknowledges that, while first-aid-trained staff are on duty, this does not mean that Martyrs’ Shrine ensures or guarantees the safety of any person on the premises. The Ticket Holder or Passholder acknowledges that they alone are responsible for the safety of themselves or any minors or other persons in their care while using Martyrs’ Shrine’s premises.

RELEASE OF LIABILITY
In consideration of the above and being allowed to visit and use Martyrs’ Shrine’s premises and attractions, the Ticket Holder or Passholder explicitly agrees not to sue and releases the Releasees from any and all liability, if the Ticket Holder or Passholder or any member of Ticket Holder’s or Passholder’s family suffers bodily injury and/or severe injury and/or death or loss in any way while using any of the Martyrs’ Shrine’s premises or attractions or while being present at the premises, even if the Ticket Holder or Passholder contends that such injuries are the result of negligence on the part of Martyrs’ Shrine or Martyrs’ Shrine staff.

RELEASED PARTIES
Martyrs’ Shrine and its respective parents, subsidiaries and other affiliated or related companies, and all officers, directors, employees, shareholders, members, agents, contractors, sub-contractors, representatives, successors, assigns, insurers and volunteers of each of the foregoing entities

PREMIUM PRODUCTS

The following is a list of items that are not eligible for Season Pass discounts. This list is not necessarily inclusive of all premium products so it is best to check in store for details:

• Alcohol
• Candle Lighting
• Consignment Items
• Gift Cards
• Memberships
• Mass Requests
• Passes or Tickets
• Rentals